Effective Monday, March 16, 2020

Dear Families, Professionals and Partners,

We are dedicated to keeping you updated with any new developments, changes to our prevention measures and adjustments to our visitor policy surrounding the coronavirus.

Currently, there are no known instances of COVID-19 at any Silverado Hospice sites or Memory Care Communities. We continue to diligently follow guidance from the Centers for Disease Control and Prevention (CDC) and other health and government officials. Silverado’s top priority remains the health and wellbeing of those under our care, their loved ones, and our associates and partners.

Right now we are focused on prevention and exercising an abundance of caution as we execute our infectious disease protocols to promote everyone’s safety while we continue to deliver care. To that end, we have modified our policies and procedures with the following changes:

Silverado Hospice:

• Daily monitoring of our associates for symptoms and exposure to COVID-19, including temperature checks and risk assessments before entering a Silverado Hospice office or working in the field
• Associates who are showing symptoms associated with COVID-19 are being asked to stay home
• Personal Protective Equipment (gloves, etc.) provided for associates in the field
• Patients are screened for symptoms by both an RN and an Aide during each visit
• Wherever possible, team interactions and meetings are conducted virtually or electronically to keep with social distancing precautions
• Daily briefings with all teams to address sanitation supply needs, staffing, risk areas and other concerns
• Following CDC guidelines on standard infection precautions including proper handwashing, respiratory etiquette, and droplet precautions when necessary.

For general information and details on the safety precautions we are taking for Silverado Memory Care communities, please visit www.silverado.com/covid-19.

Thank you for partnering with us as we work to keep our patients, families, residents, partners and associates safe.

Sincerely,

Loren B. Shook President, Chief Executive Officer and Chairman